Returns & Exchanges

At Shop at Mars, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any item within 30 days of delivery provided it is in its original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

• 3.
  Package Your Items

  Place the items in their original packaging, ensuring all tags are attached and the product is well-protected for transit.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.